PRIVACY POLICY
Privacy Policy
Effective Date: January 1, 2016 | Last Updated: January 1, 2024
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with our client services, use our mobile apps, or engage with us on social media platforms. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect various types of personal information to enhance your experience and process your transactions:
Contact Information: Includes your name, address, email, and phone number when you interact with our services, whether online or offline.
Payment Information: Collected when you make purchases, such as credit card details.
User-Submitted Information: Any content you post publicly, such as product reviews or social media interactions.
Demographic Information: Includes data like gender, age, and preferences.
Purchase Information: Records of products purchased, both online and in-store.
Passive Data: We gather browser details, IP address, GPS location, and app usage to enhance user experience and marketing efforts.
How We Collect Information
We gather information in three main ways:
1. Direct Collection: Information you provide when creating accounts, making purchases, or contacting our services.
2. Passive Collection: Tracking tools like cookies collect data about your browsing behavior.
3. Third-Party Data: We may receive additional information from our business partners or social media platforms.
How We Use Your Information
We use your information to:
Improve Services: Tailor your experience based on preferences and improve our website and products.
Process Orders: Manage your purchases, returns, and respond to inquiries.
Enhance Security: Protect against fraud and unauthorized access.
Marketing and Promotions: Contact you with offers, product recommendations, and updates via email, text, or mobile push notifications.
Communication: Keep you informed about account changes, service updates, and feedback requests.
Legal and Administrative Purposes: Maintain records for auditing, legal compliance, and internal purposes.
Sharing Information with Third Parties
We may share your information with:
Service Providers: Vendors who help us manage our services and promotions.
Affiliated Companies: For administrative purposes, including subsidiaries.
Business Partners: For joint promotions or events.
Successors: If our business is transferred or merged, your information may be shared with the new entity.
Legal Compliance: To comply with laws, respond to legal requests, or investigate potential fraud.
Children’s Privacy
Our websites and services are intended for adults. We do not knowingly collect personal information from children under 13 without parental consent. Parents can request the removal of their child’s information by contacting us.
Security Measures
We implement standard security measures to protect your personal data from unauthorized access or misuse. While we use industry-standard encryption and protocols, we cannot guarantee absolute security due to inherent risks of internet communication.
Third-Party Links
Our websites may contain links to third-party sites, such as social media platforms. These sites are governed by their own privacy policies. We recommend reviewing their policies before sharing personal information.
International Data Storage
We store and process your personal data in and outside the United States. By using our services, you consent to this international data transfer, which may not have the same level of data protection as your country.
Policy Updates
We may update this Privacy Policy periodically. Any significant changes will be communicated through our website. Please review this policy regularly for updates.
Contact Us
For any questions or to request access to or correction of your personal data, contact us at:
Kamra Ventures Pvt. Ltd.
Corporate Office: M-158 Bawana Indl. Area, DSIIDC, Sector-1 New Delhi 110039, INDIA
Phone: +917466000079
Email: info@kamraventures.com
Tracking and Cookies
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REFUND POLICY
Refund Policy for Kamra Ventures
At Kamra Ventures, we strive to ensure that any credit balance on your account is processed quickly and efficiently. If a refundable credit balance is created due to overpayments or account adjustments, here’s how refunds will be handled:
Overpayments and Account Adjustments
A credit balance may occur when overpayments are made or due to account adjustments. If the credit balance is the result of an overpayment made via check or electronic check, the refund will not be processed for at least ten (10) business days. This delay allows time for the check payment to clear the bank.
Refunds for Credit Card Payments
If your credit balance is due to a credit card payment made within the past 90 days, the refund will be issued to your credit card first, up to the original payment amount. Any remaining credit balance will be refunded via direct deposit or a paper check.
Refund Methods
Refunds will be processed based on the type of payment made:
Personal Check: Refunds for personal checks are processed after a 10-day holding period, allowing time for the check to clear.
Credit Card: Credit card refunds will be issued directly to the card used for the original payment. The refund typically takes 5–7 business days to reflect on your credit card.
Domestic Wire Transfers: Refunds for domestic wire transfers are processed directly to the client within 5-7 business days.
International Wire Transfers: Refunds for international wire transfers under ₹10,000 will be issued directly to the client. Refunds over ₹10,000 require additional processing, and the Account Department will contact the client to gather the necessary details for the refund.
Refund Processing Time
Please allow the following timeframes for refunds, based on the payment method used:
Personal Checks: 10 business days
Credit Card Payments: 5–7 business days
Domestic Wire Transfers: 5–7 business days
International Wire Transfers: Varies based on the amount (up to 10 business days for higher amounts)
For any further inquiries or assistance, please feel free to contact our Accounts Department.